NASA SEWP VI · Category C
Ordering Guide
SOLAIYA LLLP
- Contract number
- 80TECH26D1656
- Category
- C — ITC/AV Mission-Based Services
- NAICS
- 541512
- Revision
- 1.0
Awarded a NASA SEWP VI contract by the SEWP Program Office.
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About SOLAIYA
SOLAIYA LLLP is a US-based Value-Added Research and Development partnership delivering intelligent solutions to both simple and complex problems. Under NASA SEWP VI Category C, SOLAIYA provides mission-level information technology, communications and audio-visual services to federal agencies.
About the SEWP VI contract
This contract is one of several awarded under NASA SEWP VI, a multi-award Government-Wide Acquisition Contract. Ordering activities must provide each awardee a fair opportunity to be considered for orders, as set out in the Fair Opportunity Clause.
Contract information
| Contract holder | SOLAIYA LLLP |
|---|---|
| Contract | NASA SEWP VI, Category C (ITC/AV Mission-Based Services) |
| Contract number | 80TECH26D1656 |
| Period of Performance | 1 November 2026 to 31 October 2036 (ten-year ordering period) |
| SEWP fee | 0.34% (Agency Administrative Handling Fee, applied to every order) |
| NAICS | 541512 |
SEWP contact information
| Office | NASA SEWP Program Management Office |
|---|---|
| help@sewp.nasa.gov | |
| Customer Help Desk | (301) 286-1478, Monday to Friday, 7:30 AM to 6:00 PM Eastern |
| Website | https://www.sewp.nasa.gov/sewpvi/ |
What’s in scope for SEWP VI
Customised solutions at mission and programme level that improve and enhance ITC/AV infrastructure — including custom computer programming, telecommunications and network operations, engineering and design, data processing and analysis, hosting, IT and network operations, management services, consulting and educational services, digital government services, and cybersecurity. Services may be performed at Government or Contractor locations worldwide, as specified in each order.
The technical areas below are representative rather than exhaustive. Other services meeting the ITC/AV definition are within scope and may be provided to meet a particular mission need. Requirements for products alone are not within Category C scope.
- 1C: Innovation Services
- 2C: Information & Data Analytics Services
- 3C: Application Services & Software Development
- 4C: Cybersecurity Services
- 5C: Cloud Services
- 6C: Digital Multimedia & Technical Communications
- 7C: IT Operations & Maintenance / Service Desk
- 8C: Network Services
- 9C: Database Services
- 10C: In-Scope Training
- 11C: Program Management & Ancillary Services
Who may order
- Federal civil servants across all agencies
- Government on-site and near-site contractors
- Government off-site contractors
- Principal investigators and universities under grants or cooperative agreements
- Government-Owned Contractor-Operated (GOCO) organisations
Fair Opportunity
Contractors will be provided a fair opportunity at the individual order level as appropriate per FAR Part 16.505(b), including the SEWP RFQ tools. No documentation for the order selection is required to be submitted with the order. All such documentation is to be maintained by the issuing procurement office.
The Contractor shall not market, quote or otherwise offer for sale, any IT Solutions not listed under this contract, until the said solutions are included in the SEWP database of record, and available to all Government end-users.
If the Government issues a Request For Information (RFI) as part of market research, the Contractor may provide items not yet listed on their SEWP contract as part of a market research quote if:
1. all such items are clearly marked as not yet available on their SEWP contract; and
2. the contractor submits a technology refreshment request to add those products to their contract
If the Government issues a Request For Quote (RFQ) or a Market Research Request (MRR), the Contractor may only respond with items available on their Contract and the price of each item shall be the no greater than the price in Attachment F SEWP database of record at the time the quote is issued. If the Contractor has insufficient items on their contract to fully respond to the Formal RFQ, the Contractor must respond with a No Bid.
Unless the RFQ specifically allows for partial quotes, the Contractor must respond fully to all requirements specified in the RFQ.
When submitting a quote to a government end-user, the contractor must clearly state the length of time the quote is valid. The contractor shall honor any order submitted within the stated time period of a quote.
When responding to an RFI or RFQ issued from the NASA SEWP RFQ on-line quoting system, the Contractor must respond as outlined in Attachment C: Contract Holder User Manual (CHUM).
Contract Holders are prohibited from using Government information posted on the NASA SEWP Contract Holder Only Page, such as RFQs, RFIs, etc., for purposes other than proposing on SEWP requirements. This includes Contract Holders providing third parties with SEWP information and requirements for the purpose of assisting companies, that are not SEWP Contract Holders, with providing unsolicited proposals to meet agency requirements already posted to the NASA SEWP RFQ on-line quoting system.
How to obtain a quote
Quotes for mission-based ITC/AV services available under our NASA SEWP VI Category C contract. Quotes are provided free of charge to all SEWP customers.
- Share your requirement. Send us the statement of work, performance work statement or a description of the mission need. Requirements for products alone are not within Category C scope, so tell us where services sit in the requirement.
- We acknowledge and assign a reference. Every request is logged and given a reference number you can quote in any follow-up correspondence. (Same business day)
- Solution and staffing review. We map the requirement to the applicable technical areas, propose an approach, and identify the labour mix and level of effort. Work may be performed at Government or Contractor locations as the order specifies.
- Quote issued. Priced against current SEWP contract rates, with the proposed approach, staffing and period of performance stated. Quotes are valid for 30 days unless the quote states otherwise, and we honour any order placed within that period.
Sales representatives
| Role | Name | Telephone | |
|---|---|---|---|
| Capture Lead | Ken Susskind | (703) 624-5818 | ken@gardantglobal.com |
| Sales — Civilian Agencies | Tom Foglesong | (240) 353-0681 | tom@solaiya.com |
| Sales — Defense & Intelligence | Tom Foglesong | (240) 353-0681 | tom@solaiya.com |
Support services provided free of charge
- Timely and accurate quotes. Based on current SEWP offerings and prices.
- Ordering guides, electronic or printed. Download the current guide, or request a printed copy be sent to you.
- Technical specifications on request. Commercially available specifications for any product on our contract, online or in hard copy.
- Configuration analysis. Review of suitability, correctness and availability of our offerings against your requirement.
Post-delivery policy and procedure
Service transition and onboarding
How a new task order is stood up: onboarding, access, and transition from an incumbent where applicable.
Each task order begins with a transition period agreed at award, covering personnel onboarding, security processing, access provisioning and knowledge transfer.
Where we are succeeding an incumbent, we agree a transition-in plan with the Contracting Officer's Representative before performance begins.
Service levels and acceptance
How delivered work is accepted, and the performance standards that apply during the period of performance.
Services are performed to the standards set out in each task order. Acceptance criteria and any service level measures are defined at the order level.
Any concern about scope, schedule, personnel or performance is handled through our Quality Assurance process and directed to the Deputy Program Manager as necessary.
Continuing support and option periods
How support continues beyond the base period, and how deliverables are maintained once accepted.
Requests to enhance or change scope go through the same Quality Assurance process with the Deputy Program Manager. A change in scope is made formal by the Contracting Officer.
Option periods are exercised at the Government's discretion under the terms of the task order.
Where a task order delivers a product or licence alongside services, the manufacturer's warranty applies to that item and is stated on the quote.
Technical support
Support for systems and infrastructure we operate or maintain under a task order.
Where a task order includes operations and maintenance or service desk functions, support hours, response targets and escalation are defined in that order.
Outside an active task order, contact the programme office and we will direct your enquiry.
Application support
Support for applications we develop, deploy or maintain, including defect correction and documentation.
Applications delivered under Technical Area 3C are supported to the terms of the task order, including defect correction, documentation and handover.
Third-party licences procured in support of a task order carry the publisher's own terms, which we identify on the quote.
Other post-delivery matters
Invoicing, closeout, deliverable handover and anything not covered above.
Closeout and the handover of deliverables follow the terms of the task order.
Invoicing and payment questions are handled by the programme office.
Support staff
| Role | Name | Telephone | |
|---|---|---|---|
| Technical Support | Elias Rosas-Mancilla | (407) 701-5888 | elias@solaiya.com |
| Application Support | Elias Rosas-Mancilla | (407) 701-5888 | elias@solaiya.com |
| Service Level & Quality | Meghan Weingard | (954) 980-8599 | meghan@gardantglobal.com |
| Service Transition & Onboarding | Elias Rosas-Mancilla | (407) 701-5888 | elias@solaiya.com |
Troubleshooting a problematic order
A performance concern, a staffing issue or an invoicing discrepancy follows a different path from technical support, with its own escalation route.
- Contact task order support. Provide the contract number, task order number and a description of the issue. Most issues are resolved at this stage. (Response within one business day)
- Escalate to the task order escalation contact. If the issue is not resolved or acknowledged, escalate to the second-tier contact. Issues with scope, schedule, personnel or performance enter our Quality Assurance process and are directed to the Deputy Program Manager. (If unresolved after three business days)
- Escalate to the Program Manager. The Program Manager is the contractual point of contact between SOLAIYA and the NASA SEWP Program Management Office. (If unresolved after five business days)
Escalation contacts
| Tier | Role | Name | Telephone | |
|---|---|---|---|---|
| 1 | Task Order Support | Meghan Weingard | (954) 980-8599 | meghan@gardantglobal.com |
| 2 | Task Order Escalation | Meghan Weingard | (954) 980-8599 | meghan@gardantglobal.com |
| 3 | Program Manager | Tom Foglesong | (240) 353-0681 | tom@solaiya.com |
Program Office
| Role | Name | Telephone | |
|---|---|---|---|
| Program Manager | Tom Foglesong | (240) 353-0681 | tom@solaiya.com |
| Deputy Program Manager | Meghan Weingard | (954) 980-8599 | meghan@gardantglobal.com |
Related resources
- NASA SEWP VI Program — https://www.sewp.nasa.gov/sewpvi/
- SOLAIYA LLLP — https://solaiya.com/
- SOLAIYA DPD SEWP VI Category A (products) — https://solaiyadpd.com/
- SAM.gov — https://sam.gov/